Shipping policy
How we delivery
Fresh flower orders are available for local delivery only only.
Delivery is to the following communities within each county: Hampden, MA (Agawam/Feedings Hills, Chicopee, East Longmeadow, Holyoke, Longmeadow, Ludlow, Springfield, West Springfield, Southwick, Westfield, Wilbraham) Hampshire, MA (Amherst, Beltchertown, Easthampton, Granby, Hadley, Hatfield, Northampton/Florence, South Hadley, Southampton) Franklin, MA (South Deerfield, Sunderland, Whately) Hartford, CT (Enfield, Somers, Suffield) All contactless deliveries take place between 8am-6pm. We are not able to guarantee a delivery time.
How we ship
Rooted Flowers offers worldwide shipping of farm goods.
We ship farm goods Monday through Friday (excluding holidays). ` Orders placed will typically ship the following business day. You will receive a confirmation email when your order ships with tracking information.
Shipping cost
Shipping cost is automatically calculated at checkout based on the items, weight of the shipment, and carrier rates. You can view the shipping cost after entering your address information and selecting the shipping method in your cart before checkout.
Combining orders
Once an order is placed, it is printed immediately and then put into our order packing queue. Unfortunately, because of our small team and the volume of orders we are processing in a short time, we are unable to combine separately placed orders or modify an order once it’s been placed.
Adding or removing items from an order
Because we cannot access your credit card information, we are unable to modify your order after it has been placed.
Farm Goods
If items are damaged in transit or you receive an incorrect order, please contact us and we will replace them.
Gift card redemption
Gift cards purchased from the Rooted Flowers Shop can be redeemed in the “Gift card or discount code” field at checkout.
Missing or lost packages
Tracking information is emailed once your package ships. You can find the most up-to-date information by clicking the link in your shipping confirmation email.
Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible, but cannot guarantee delivery times.
In the event that your package appears to be missing or lost, please contact us after checking with your carrier.
Received the wrong product or missing a product
If you received the wrong product or are missing a product from your order, please contact us and we will correct the error.